8.3 Review score
18 August 2017
Great location, great facilities, great breakfast, great service.
Unfortunately, there had been a mix-up (apparently) so although we did indeed get a family room as planned, it was shown as being reserved for only one person, not a family of 5, so the extra sofa bed was not made when we arrived. But we managed all right eventually!
We arrived in the middle of the night by train and we received a warm welcome at the front desk; we were able to check in really fast, which was great since we were in a hurry to put the kids to bed. Originally we had had trouble contacting the manager, but once we got in touch via booking.com, it was really easy to communicate; she suggested the perfect type of room to suit our family. Breakfast (included in the room rate) was very good and varied (including make-your-own pancakes). We did not have time to use the pool but it is very conveniently located indoors, and the rooms open on to it.
14 August 2017
Room was not ready until 5:30
Location and room with living area was great
5 June 2017
The bed was a bit hard, there was a tv right below our room in the pool area that was turned on loudly at 5:30 am when no one was down there and it woke us up. Also, when I called to ask for an early check in they said that I did not have a reservation which was concerning. They then called back to say they found it but it was only for one night not two. I said I had a confirmation number but they replied that their system did not work with booking.coms so the number would not help. Luckily everything was remedied but i was concerned for a bit that I did not have a room.
The free breakfast was wonderful!
30 August 2016
The tub was very slippery and the outlets were too loose to use.
23 August 2016
Best kept secret
Quaint best kept secret! Lovely staff, gorgeous interior of hotel, balconies overlook the WORKING pool area. Great hot breakfast. Friends stayed in a newer expensive hotel and the pool was closed. They were quite envious of us!!
15 March 2016
Nice room for our stay during the horse show.
The bed was very comfortable. Nice pool.